Complaints

We take all complaints seriously. If you see anything wrong with this website including, but not limited to content that appears inappropriate or illegal, please email us at complaints@hbwl.net and your complaint will be reviewed for accuracy and a decision will be made within 7 business days. If the review/investigation does not give you the resolution you are looking for, you will have an additional 7 business days to appeal your decision by providing any further documentation or comments regarding the decision. Appeals will be also be reviewed an acted upon within 7 business days of receiving any new information.

If a complaint is deemed to be valid, the content will be either corrected or removed within the same 7 business days